Terms and Conditions

GENERAL BUSINESS CONDITIONS OF VILLA OASIS

IN GENERAL

VILLA OASIS is a private real estate intended for accommodation rent. With its business policy, offer content and 24/7 support for its clients Villa Oasis owner provides their guests with the highest possible level of relaxed and pleasant stay.

INTRODUCTION

By paying an advance for the reservation of the selected villa in the demanded period, you unconditionally accept these General conditions. The owner of Villa Oasis retains the right to change these General conditions that shall be published on the web page and which come into force on the day of publishing. All the annexes to the rental contract shall be valid only if made in a written form.

After Villa Oasis receives the payment of the reservation advance, the owner shall send a written reservation confirmation to the guest. A written reservation confirmation with these General Conditions makes a Rental contract between the guest as a lessee and Villa Oasis owner as a lessor.

The guest must be at least 18 years old on the villa reservation day.

1. RENT BEGINNING

The confirmation contains information about the time at which the Villa is prepared for arrival and it is after 16:00 hours .Time of arrival and departure which is mentioned in the confirmation is unchangeable and the guest has to obey it. In case of an earlier arrival the guest shall not be able to take over the villa before the time of arrival mentioned in the confirmation. The keys shall be in the villa. The keys shall be handed over only in case that the full rental fee is paid. The check-out from the villa must always be no later than 10.00 hours on the departure day, and the guest is obliged to return the keys to the owner. In case of a later departure than the agreed one, the guest is obliged to pay to the owner any additional costs which incurred to the owner, and the owner charges them directly on the spot to the guest.

2. VILLA OASIS

2.1. Number of guests

At any time the number of persons accommodated in the villa and its belonging premises cannot be higher than the one mentioned in the confirmation. The number of persons includes also children regardless of their age. At wish of the guest, the number of persons can be increased until the maximum capacity no later than 3 (three) days before arrival. The requested change of the guest number must be submitted in writing by an email directly to Villa Oasis.

After the lease beginning, the guest is obliged to announce previously all visitors which come to visit him/her. The total number of persons which are in the villa or at the property around the villa including the guests and visitors cannot be higher than the maximum number of guests (6 guests maximum) permitted without a special permission of the owner.

If more persons than the maximum permitted number stays in the villa or around the villa without the permission of the owner, the owner retains the right to terminate the lease agreement which comes into force immediately, without the notice period, and the guest is obliged to leave the villa permanently together with all persons which stay there within 2 (two) hours, and he is not entitled to demand the return of the sum of the paid accommodation from the owner.

2.2. Youth groups

In case that the guests are younger than 25 years, they are obliged to inform Villa Oasis owner immediately at the reservation about the exact number of guests and their age. The owner retains the right to reject the groups of guests younger than 25 years in case that the owner has not been informed about their arrival, and in that case the guests are not entitled to a return of the paid accommodation price.

2.3. Tents and camp trailers

It is forbidden to build tents or bring camp trailers or similar. The owner is authorised to demand that the above mentioned is removed without delay. If the guest does not fulfil the mentioned requests without delay, the owner is authorised to terminate the rental agreement which comes into force immediately, without a notice period, and the guest is obliged to leave the villa permanently together with all the persons which stay there within 2 (two) hours, and the guest is not entitled to demand a return of the paid accommodation price from the owner.

2.4. House pets and allergies

Villa Oasis allows keeping maximum of 2 (two) pets which have to be announced during the reservation process. It is not permitted to keep a larger number of pets than the number which is registered and mentioned on the confirmation.

The pet owners are responsible for cleaning pet waste after their pet, and the pets are not allowed to sit on the furniture at any moment. Each evidence of the stay of a pet on the furniture may cause additional cleaning costs.

All pets must be timely vaccinated against rabidity and all other illnesses in accordance with the valid regulations within the EU. The guests are recommended an appropriate prevention for the protection of pets against common illnesses. Keeping pets in a villa is an exclusive responsibility of the guest, and the owners do not take over any responsibility for a possible illness or injury which the pets might suffer during the stay. The approach to the swimming pools is strictly forbidden to the pets.

If the guest brings a pet which was not announced, the owner retains the right to terminate the rental contract which comes into force immediately, without the notice period, and the guest is obliged to leave the villa permanently within 2 (two) hours with all the persons who stay there, and he is not entitled to demand from the owner the return of the paid accommodation price.

2.5. Noise

There is a possibility that in the villa area the guests suddenly hear noise which comes from a construction site, traffic or similar. The owner can not be considered responsible for the mentioned noise.

In case that the guests disturb public order by noise and do not calm down after the warning, that can be considered a severe breach of the rental contract, in which case the owner is authorised to terminate the rental contract which comes into force immediately, without the notice period, and the guest is obliged to leave the villa permanently together with all the persons who stay there within 2 (two) hours, and he is not entitled to demand the return of the paid accommodation price form the owner.

2.6. Swimming pool

The guest is obliged to obey the instructions of any kind which refers to the usage of swimming pool. The guest is responsible for using the swimming pool in any sense. The children must not be present at the swimming pool area without the supervision of adults. The guest uses the swimming pool at his/ her own responsibility.

You should take into consideration that the usage of countercurrent is related to certain health risks, and you use it at your own responsibility.

2.7. House rules

Villa Oasis has its house rules which stands on a visible place and its available to the guest. Guests are obliged to obey the house order rules. If the guests do not obey the house rules, that can be considered a severe breach of the rental contract provisions, in which case the owner is entitled to terminate the rental contract, which comes into force immediately, without the notice period, and the guest is obliged to leave the villa permanently with all the persons who stay there within 2 (two) hours, and he is not entitled to demand the return of the paid accommodation price from the owner.

3. PRICES AND PAYMENT

Unless otherwise mentioned, all the prices are stated in Euro per week. The payment is made by bank transfer only.

The reservation is binding, and an advance payment in the amount of 30% of the agreed accommodation price is required at the reservation, after which the reservation is confirmed, the contract with the owner is concluded and these General conditions which make a constituent part of the villa rental contract are accepted. The rental contract is considered concluded at the moment when Villa Oasis owners receive the paid advance amount. In case that the payment is not made within 3 days from the reservation day, the Rental contract is deemed terminated, and Villa Oasis owners are authorised to conclude a new Rental contract with another guest. The costs of water, gas, electric power and internet as well as bedlinen, towels, kitchen towels, final cleaning of the interior, maintenance of the swimming-pool and exterior, registration of stay and residential tax and the value added tax are included in the accommodation rental price.

The payment of the rest of the agreed accommodation price (rest of 70 %) has to be made no later than 30 days before the arrival to the villa.

In case of reservation cancelation, all the payments which are made to the villa owners cannot be returned – therefore it is recommended to contract an own insurance policy for the case of a reservation cancellation.

For the reservations which were made 30 days or more before the beginning of the rental period, the following conditions shall apply:

a) Advance payment of 30 % of the total agreed accommodation price is due for payment IMMEDIATELY.
b) The rest of 70 % of the total agreed accommodation price is due for payment no later than 30 (thirty) days before the beginning of the rental period.
c) In case the reservation is made 30 days or less before the rental period, the TOTAL rental amount is due IMMEDIATELY for payment.

3.1. Non-observance of the payment due dates

The guest is obliged to make payments within the period and in a way described in this clause of the General Conditions. If the guest does not obey the payment due dates, such behaviour is considered a severe breach of contract obligations and the Rental Contract can be considered terminated. Although the owners are not obliged, but in accordance with its business policy of a special appreciation of its guests, they will send the guest a notice as a reminder of the payment obligation with an appropriate fulfilment period before the contract termination if possible.

4. CANCELLATION AND CHANGES

4.1. A concluded rental contract can be cancelled only in writing (by email). The cancellation is effective only from the day when Villa Oasis owners received such a cancellation notice.

4.2. In case of cancellation of the Rental contract, all the received payments until the cancellation date shall be retained, and the guest is not entitled to their return. Villa Oasis recommends the guests to contract the insurance policy for the reservation cancellation.

4.3. In case that the guest can find another guest as his substitute in the same period, for the same price and under the same conditions, Villa Oasis shall issue immediately the contract and confirmation to the new guests upon receipt of all their data and details requested. The already received accommodation price sums shall be retained by Villa Oasis owners and new guest is obliged to pay the rest up to the total accommodation price.

4.4. In case that the Villa is not available for the rent due to the Act of God such as earthquake, flood, fire etc. the villa owners are not liable for the cancelled reservations.

5. DEPOSIT IN CASE OF DAMAGE

The guest is obliged to leave  200 Euros deposit in cash on the arrival to the villa for the insurance of possible caused damages. The deposit sum which the guest is obliged to give to the owner at the arrival shall be stated in a written reservation confirmation. The deposit serves as a security to the owner for any caused damages in the villa, and the owner is entitled to cover the damage from the deposit. In case that the caused damage is higher than the deposited sum, the guest is obliged to pay the total damage amount to the owner. If no damage is caused to the villa, the owner is obliged to return the deposited sum to the guest at the takeover of keys at the guest’s departure.

6. DAMAGE

The guest is obliged to behave responsibly towards the rented villa with an appropriate observance. The guest is obliged to return the villa in the condition in which he/she received it. For any caused damage, the guest is liable directly to the owner. The owner is entitled to use the deposit to cover the sum of the actual damage in accordance with the Clause 5 of these Conditions. If the deposit sum does not cover the damage, the guest is obliged to pay the difference up to the total damage amount directly to the owner.

An intentional property damage or disturbance of public order is considered a severe breach of provisions of the Rental contract, in which case the owner is authorised to terminate the Rental contract which comes into force immediately, without the notice period, and the guest is obliged to permanently leave the villa within 2(two) hours together with all the persons which stay there, and he/she is not entitled to demand a return of the paid accommodation price from the owner.

The guest is obliged to report to the owner immediately the occurrence of any kind of damage on the villa or property around the villa during the rental period. At the guest’s departure and before the return of keys, the guest is obliged to examine the villa and the property around the villa with the owner.

In case no damage is caused, the owner is obliged to return the deposit from the Clause 5 of these Conditions.

It can be considered that a damage is also a need for an additional cleaning due to the especially bad condition in which the guest returned the villa to the owner, and the owner is entitled to use the deposit to cover that damage.

7. DAMAGES, COMPLAINTS AND REPAIR

If the guest, at takeover of the villa notices an insufficient cleaning, damage or other irregularities in the villa, or has complaints of other type, he/she shall file a complaint without delay and no later than within 24 hours. The complaints regarding cleaning are filed immediately. The complaint is filed directly to the owner.

Written complaints are delivered to the email address: villaoasis.kostrena@gmail.com.

It is an obligation of the guest to try to avoid the damage.

In case of filing any complaints, the guest is obliged to give an appropriate term to the owner to settle the complaint.

The guest’s departure from the villa before the end of the foreseen rent and without the previous notice and agreement with the owners, shall be at risk and costs of the guest, and the villa owners have no liability. If the guest does not leave an appropriate term to the villa’s owner for the removal of irregularities related to the damage repair or move to another villa he/she loses right to them, and in that case he/she cannot terminate the concluded Rental Contract.

8. VILLA ‘S TECHNICAL EQUIPMENT

Villa Oasis contain all necessary devices, technical equipment and other conveniences which secure a pleasant stay to the guest. The owner is obliged to secure the proper function of all devices in the villa. In case of a non-function or failure of any of the devices, the guest shall inform the owner about the occurred situation so that the owner can organise the repair and remove the failure as soon as  possible.The owner is obliged to remove the reported failure within a reasonable period.

9. ACT OF GOD

In case that the concluded Rental contract cannot be fulfilled or its fulfilment becomes significantly difficult due to an act of god (e.g. war, natural disaster, environmental disaster, epidemics, closing of borders, strike and similar act of god) which could not be foreseen at the time of the rental contract conclusion, the owner may terminate the Rental Contract.

10. FINAL PROVISIONS AND JURISDICTION

10.1. Villa Oasis is liable for giving accurate and complete, accurate and up-to-date information about the accommodation.

10.2. Each use of information or photos, published on the web page www.villaoasis-kostrena.eu, including any partial or complete reproduction, represents a breach of the copyright and it is legally forbidden.

10.3. In case of breach of provisions of this Rental contract, the owners are obliged to terminate the Rental contract which comes into force immediately, without the notice period, and the guest is obliged to leave the villa permanently within 2 (two) hours together with all the persons who stay there, and he/she is not entitled to demand a return of the paid accommodation price from the owner.

10.4. The contracting parties shall try to settle all possible disputes in an agreement. In case of any dispute the parties agree the jurisdiction of the competent Court in Rijeka and the application of the Croatian law.