Privacy policy

Privacy Policy 

Your privacy and the security of your information are important to us. In accordance with the legislation on the protection of personal data, in particular with the new European General Data Protection Regulation (GDPR) which came into force on 25th May 2018 and the law implementing the General Data Protection Regulation, we must inform you of the way we treat your personal information. Our IT systems are protected from unauthorized access, modification or dissemination of your information, as well as loss or deletion by technical and organizational measures.

These privacy policies explain:

  • Name and data of the data processing manager
  • What is a personal information?
  • What information do we collect and how do we use it?
  • Legal basis for collecting your personal information
  • Data protection
  • Your rights and choices
  • What are “cookies” and why do we use them?
  • Why do you have to accept the terms of the Privacy Statement?
  • Contact

Processing manager’s name and data
The responsibility for processing personal data as processing manager has:


What is personal information?
The general declaration defines “personal information” as all information relating to an individual whose identity is identified or identifiable. An identifiable person is a person who can be identified directly or indirectly, especially with the help of identifiers such as first name, last name, personal identification number (eg. OIB/Social security number ), location information, network identifier (eg. IP address) or with help one or more factors s[specific to either physical, physiological, genetic, mental, economic, cultural or social identity of that individual.

What information do we collect and how do we use the information collected?
We only collect the personal information you want to provide us with or the personal information needed to provide and / or improve the service. Information is collected and received through our site. Your personal information is provided directly to us (for example, when you contact us or by using cookies to understand how you use our websites and applications). You can provide us with your email address, name, phone number and other information so that we can provide you with the information about our services and surveys. You can provide us with the personal information if you would like to receive information about actions, discounts and/or other activities and offers. We use your personal information solely for business purposes in order to manage, support and provide feedback on the service provided as well as to prevent breaches of security, law or contractual terms.

Legal basis for collecting your personal information
The legal basis of your personal data processing, depending on the purpose of collecting and processing your personal information, can be: your consent, the legitimate interest of our company (improving our products and services, preventing fraud, securing and maintaining tools such as websites), contract execution or the service you have requested and regulations requiring the processing of personal information.

Data protection
We use technical and organizational security measures to protect your personal information from unauthorized access or use. We use all these measure if accidental loss of information occurs. Our data processing partners can process your personal information only if technical and organizational security breached (outlined above). Your personal information is protected from unauthorized or unlawful processing and from accidental loss, destruction or damage.

Your rights and possibilities
You have the following rights that we must provide you with the following (because of collecting and processing your personal information):

  • Right to access
  • Right to repair data
  • Right to delete data
  • The right to restrict data processing
  • Right to object
  • Right to data portability
  • Filing complaints with the supervisory authority
  • Right to withdraw consent

You have the right to obtain confirmation that your personal data is processed and if processed, access to your personal and the following data: the purpose of processing, categories of personal data, recipients of personal data (as well as any other information in accordance with applicable regulations). We have to provide you with that information. If your personal information data is transmitted and processed outside the EU, you are entitled to the information on data protection safeguards. When possible, you may receive a copy of the personal data that is being processed.

You have the right to ask us to correct, delete or limit the processing of your personal information without delay. Given the purpose of the processing, you have the right to supply  personal information, including any additional statements. You are also entitled data portability of personal information.

You have the right to file a complaint regarding your personal data processing based on your particular situation at any time. You may object to the use of your personal information for direct marketing purposes and you can object to automatic processing.

You may withdraw your consent to personal data processing at any time without prejudice to the lawfulness of the processing based on your consent prior to the withdrawal. If you wish to withdraw your consent, please contact our Data Protection Contact (see section below). You are also right  file a complaint with the supervisory authority.

What are cookies and why do we use them?
Cookies are invisible documents that are currently stored on your hard drive and allows the internet service provider to recognize your computer’s location the next time you log on our website. The Seller uses cookies only to collect information used to use the website and to optimize its online advertising activities. Each cookie has its own expiration date. Thanks to cookies, we can track our users journey through different parts of our website and through other websites. Cookies can improve communication between your server and your computer, making it easier to use our site. Through your browser, you have the option of displaying cookies from your computer or deleting the existing cookies. 

Why must you accept the terms in the Privacy Statement?
When you visit our website, as well as through electronic communication, you consent to personal data processing and you consent to  processing your personal information as it is stated in this Privacy Statement. In this case, we will ask for your consent to collect and use additional personal information  (name, surname, address, e mail address) which will be used solely for the purpose you have given us the consent for. If you have any questions regarding this Privacy Statement, please contact us and we will be happy to answer any questions you may have.

For basic information, exercising your rights, or any questions regarding this Privacy Statement, you can contact our customer support by email at or by phone: +385 91 1909 077. We will process your inquiries and requests without undue delay and in accordance with our legal obligations and will notify you of the steps we have taken.